Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Production Support Engineer do at Fiserv?

You will be a technology professional, adding value to a gamut of Software Development lifecycle stages. You will not only work on production support activities like incidents, change, problem management but also on certification support for multiple clients and monthly patching for production environments. As a part of your production support activities, you will be on call after office hours and work on weekends/holidays as needed. You will create production run books, maintain change registers, and perform impact analysis for production issues worked upon. You will have the opportunity to work with the best talent in the industry and provide production support for innovative, high quality and largest financial solutions to meet our clients’ business needs.

What you will do:

• Drive production management activities such as incident change and problem management as well as lead various teams for metrics-based tracking, planning, risk & mitigation, and certification support for multiple top clients
• Implement plan reviews, change approvals in the interest of change success and hygiene along with improving resiliency and availability for your platforms.
• Manage multiple production assurance teams and own production run books, change registers, automations, improvements, and perform impact/root cause analysis for production issues.
• Serve as the technical mentor and lead to other team members.

What you will need to have:

• 3+ years of experience in Unix, Oracle, Windows, scheduling tools and Java.
• 3+ years of experience in Oracle, MS SQL Server.
• 3+ years of experience in Apache, Java, J2EE, ASP.Net, JBoss, IBM Server, Microsoft IIS, Red Hat Open shift, ARO, PCF, Azure, Google Cloud.
• 3+ years of experience in production management, application/platform monitoring, on call schedule.
• 1+ years of experience with monitoring tools like Splunk, Dynatrace and Moog Soft.
• 1+ years of experience with incidents, change and problem management and ticketing tools like Service Now, Remedy, CA Service Desk.
• 1+ years of experience using versioning control tools like MS Visual Source Safe (VSS), Git, and Bitbucket.

What would be great to have:

• Knowledge of ITIL frameworks and best practices.
• Experience with automation and scripting languages.
• Good analytical and troubleshooting skills.
• Ability to work in team environment and client interfacing skills.
• Experience and desire to work in a Global Delivery environment.

Important info about this role:

• We’re better together! This role is fully on-site.
• This is a full-time, direct-hire position, and no contract options or unsolicited agency submissions will be considered.
• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  [email protected] . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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